What stage are you in?
At Lonergan & Raven, we understand that every family’s journey is different, and saying goodbye is a deeply personal experience. Whether you are planning ahead or facing an immediate need, we are here to support you with compassion, guidance, and personalised care.
No matter where you are in the process, our experienced team is ready to walk beside you—offering thoughtful advice and reliable assistance every step of the way.
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Losing someone close to you is deeply emotional, and it’s completely natural to feel unsure about what to do next. At Lonergan & Raven, our caring and experienced team is available 24/7 to support you during this difficult time.
We will guide you through every step—from meeting legal requirements and notifying relevant parties to planning a meaningful funeral service with care and dignity. Our goal is to ease the burden, allowing you and your family to move at a pace that feels right, with the reassurance that you’re not alone.
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If your loved one has taken the thoughtful step of prearranging their funeral with Lonergan & Raven, our priority is to honour their wishes with care and precision.
Our experienced team will guide you through the process, reviewing the details of the prepaid plan and assisting with any additional preferences or necessary adjustments. We are here to ensure that every aspect of the service reflects your loved one’s intentions, providing peace of mind and a seamless experience for your family during this time.
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Planning a funeral can feel overwhelming—especially while coping with the loss of someone dear. At Lonergan & Raven, we are here to offer the support, guidance, and care you need during this difficult time.
Our compassionate team will walk alongside you through every step of the planning process, helping you create a meaningful and personalised farewell that reflects your loved one’s life and values. We’ll assist with choosing the right time for the service, while respecting your family's wishes, cultural traditions, and religious practices.
Our goal is to ensure everything runs smoothly, so you can focus on honouring and remembering your loved one with peace of mind.
Facing a Terminal Illness?
If you or a loved one is approaching the end of life, we also offer compassionate support through our in-house Death Doula, Barb Ferguson.
Barb provides gentle, holistic guidance to help ease the transition from this life — emotionally, spiritually, and practically — for both you and your loved ones.
Learn more about this service by clicking the button below.
What happens next when your loved one is in our care?
When someone you love passes away, it can be difficult to know where to begin. At Lonergan & Raven, we are here to support you through each step of the process with compassion, care, and guidance. Below is a helpful list of considerations to assist you as you prepare to meet with your funeral director.
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Allow Time to Meet
Set aside 1–2 hours for your initial meeting with the funeral director to begin discussing the funeral arrangements.Bring Support
Consider bringing a trusted friend or family member to support you during this time.Documentation
Bring any documents you have, including details required for the Death Certificate.Clothing for Your Loved One
If you wish, bring clothing for the deceased to be dressed in, along with any perfume, makeup, or aftershave. A recent photo can also help with presentation.Payment Details
Credit or EFTPOS card details may be required at this stage.Prepaid Funeral Plans
If your loved one has a prepaid funeral plan, please bring any related documents with you.Burial Plot Information
If a burial site has been reserved, bring along the reservation details.Prepare Questions
Writing down any questions you may have beforehand can be helpful during the meeting.Viewing
You may wish to arrange a viewing—a private opportunity to spend time with your loved one before the service, often held the day prior.Service Details
During the first meeting, we will usually confirm the date, time, and location of the funeral service.Ceremony Preferences
Begin thinking about the elements you’d like to include: music, flowers, catering, video tributes, or a specific theme.Cremation or Burial
Consider whether you would prefer a cremation or burial for your loved one.Costs & Account
Our team will explain all associated costs and provide a clear breakdown of the funeral account.
